Group 37


We are committed to protecting and respecting your personal information and privacy.

This Policy explains when and why Novo Gym Welling collects personal information about you. We may change this Policy from time to time. It is your responsibility to check our privacy policy on a regular basis. Your continued use of this website and /or our services constitutes your acceptance of this Policy and any amendments made to it.

Any questions regarding this Policy and privacy practices should be sent by email to


We are Novo Gym Welling LTD, a company registered in England with company number 14400334.


We obtain information about you when you use our website, when you provide it to us or, occasionally, from third parties.


The personal information we collect includes your name, email address, address and telephone number when you register with us or our franchisees or submit an enquiry.

We may also obtain:

  • cookie data which relates to your use of our website as to which see our separate cookie policy;
  • data sent from your browser to our server which may include:
    • the time, date and duration of your visit to our website;
    • the site from which you have come (the referral URL);
    • the pages visited on our website.

    If you make a payment to us your payment details may be collected by our third party payment processors, who specialise in the secure online capture and processing of such transactions and with whom we have a processing agreement requiring compliance with this Privacy Policy.

    We may also collect information from you in connection with a service or product provided to you by us, third parties with whom we have entered into agreements to provide such services or products or which we are required to collect by law, for instance for money laundering checks, including personal information such as:

    • your date of birth;
    • financial or other identifiers including your bank account details and tax URN number when we take payments or make payments to you.


    We may use your information:

    • to carry out our obligations arising from any contracts entered into by you, with us;
    • to seek your comments on the services we have provided;
    • to notify you of changes to our services;
    • to send you communications which you have requested or that may be of interest to you;
    • to process a job application;
    • for administrative and business purposes;
    • for advertising and analytical purposes;
    • in connection with our legal rights and obligations;
    • for certain additional purposes but only with your consent. 

    We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems only for so long as is necessary for the relevant activity, or as long as is set out in any relevant contract with you.


    We will not sell or provide your information to third parties other than to information processors with whom we have entered into contracts which require the information processors to comply in all respects with the requirements of this Privacy Policy and all legal requirements relating to information privacy.  We share data to the following types of company for the following purposes:

    • Service providers acting as processors based in the United States, United Kingdom, and Australia who provide IT and system administration services, door access services, payment processing and website design services.
    • Professional advisers including lawyers, bankers, auditors and insurers based in the United States who provide consultancy, banking, legal, insurance and accounting services.
    • Governmental tax authorities, regulators and other authorities based in the countries in which we operate who require reporting of processing activities in certain circumstances.
    • Third parties with whom we partner for marketing purposes, for example, to sponsor contests or other promotions.
    • Public, legal and law enforcement authorities who require disclosure of personal data pursuant to applicable law, court order, subpoena, lawful request, including to meet national security, law enforcement and investigatory requirements.
    • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Notice.

    We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

    The above list is subject to alteration at any time but shall be for similar purposes.


    You have a choice about whether or not you wish to receive information from us. If you want to receive communications from us, then you should tick the relevant boxes on the form on which we collect your personal information.


    You have the right to:

    • access your personal information and to be informed about its use by us and/or our Group;
    • correct your personal information;
    • have your personal information deleted;
    • restrict the use of your personal information;
    • object to the use of your personal information;
    • complain to the Information Commissioner’s Office;
    • withdraw your consent to the use of your personal information;
    • ask for the personal information to be transferred.


    The accuracy of your information is important. If the personal information you have provided to us changes, if you change email address, or any of the other information we hold, please email us at


    We will ensure that your personal information is held securely.

    Some of your “non-sensitive” details (such as your email address) may be transmitted over the internet and this can never be guaranteed to be 100% secure.


    Our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. Cookies collect statistical information about your browsing actions and patterns and do not identify you as an individual. We use cookies to improve our website and provide you with a better, more personal service. You may switch off cookies.


    Our website may contain links to other websites which we do not own but this privacy policy only applies to our website. We cannot be responsible for the privacy policies and practices of other sites whether or not you access them using links from our website.


    We record telephone calls. We may also use web site recording services which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Information collected in such a fashion is for our internal use only. The information collected is used to improve our website useability and is stored and used for aggregated and statistical reporting.


    We keep this policy under regular review. This policy was last updated July 27th, 2022.


    We have CCTV cameras at our premises and in our car park.

    UNDER 18?

    We are especially concerned with protecting the privacy of children/minors. If you are under the age of 18, you must obtain your parent/guardian’s permission before providing any personal information. When providing personal information your parent/guardian should be with you to help you through this process.